Your Value Chains

We can work with your organization as well as your suppliers and customers to transform your existng value chains* — and by that we mean a whole series of new or modified relationships that help you introduce new products, services, and technologies to “market”, whether that is in the private or public sector. If you’re going after new markets or new niches in existing markets, this will almost certainly mean changes to your current value chains. Have you thought about that?

Here at NCR Inc., we no longer think of ourselves astraditional consultants and apparently our clients don’t either. More and more often, they are asking us to join their team for the long haul.  Yes, we continue to have traditional contractual relationships but we also consider other relationships — such as joint ventures, cross-investments, and unconventional collaborative relationships in which all parties bring specific expertise to the table.

The expertise we bring to this arena is three-fold:

  • Value* chain analysis (Do you already have the value chains required to pursue the best opportunities? Can you easily build them?)
  • Collaborative relationship development (Are there other organizations that could bring essential capabilities and expertise to the table? If so, what business model(s) could you use to build the imagined value chains?)
  • Implementation planning (How do we transform our existing value chains? what — let’s get specific now — needs to be done? And who keeps their eye on the transformatiive process to be sure that those important tasks do, in fact, get done!)
  • Business transformation services (We used to call this project mangaement but we’ve coined this new term to make sure you don’t miss the transformational elements that go beyond a short-term project. Do your employees know that something is changing? How do they behave in the transformed business? Do your marketing materials and electronic media strategies now incorporate these changes? To make sure you “live the new brand”, what do you need to do on the custmer service, maintenance, upgrade/replacement/retrofit front?)

We refer to value chains not supply chains because this reminds us all of the notion of economic/financial sustainability which must go hand-in-hand with environmental sustainability. Unless there is value for everyone in the supply chain, prospects for sustainable relationships are — in our experience — dim.